SHIPPING

DHL EXPRESS 

3-5 business days to most countries. however, this service can take up to 7 business days.

FREE for orders over $150

$20 for orders $100 to $149

$30 for orders $50 to $99

$40 for orders under $50

Additional $20 for some countries. 

VITAL is not responsible for the custom tax and any other tax.

RETURN

**All returns are at the discretion of VITAL and subject to a 10% restocking fee.

If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange.  Returns and/or exchanges will only be accepted for unwashed, unworn merchandise with original tags and packaging within 30 days of ship date. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange (i.e., item appears dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc.). Please contact  info@vitalkimonos.com  to proceed with your return request.

Accessories and special order items are non-returnable.

Once an order has shipped, shipping and handling charges are non-refundable(shipping cost is about $45-65 for one way). Returns are processed within 5-10 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued. All returns and exchanges will be at the discretion of VITAL. Returns are subject to a 10% restocking fee.

For returns and exchanges, we highly recommend shipping with insurance coverage and transit tracking. VITAL is not responsible for missing, damaged, or packages lost in transit. Customers are responsible for all return shipping charges, as well as, shipping charges associated with exchanges.

Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order. If a refused or undeliverable package is assessed a fee because it is returned back to VITAL, the customer will be responsible for any such fees imposed and those fees will be due prior to reshipping of your order OR the cost will be deducted from any refund that is due back to a customer.

Returns and Exchanges are only accepted for purchases made directly from VITAL. We will not accept any claims for returns or exchanges from third parties.